// privacy
Privacy Policy
This is an English translation provided for convenience. The Danish version is the legally binding one.
Data controller
SOLUTION8 is a brand operated by AI Rådgivning ApS, which is the data controller for the processing of your personal data.
AI Rådgivning ApS
Njalsgade 76, 4, 2300 København S
CVR DK-44715082
E-mail: kontakt@solution8.ai
What personal data we collect
We collect personal data in two places: on our website, and in our ongoing work with clients.
When you use our website
Here we may collect:
- Name
- Email address
- Company
- The company's website
- Your message to us (free text)
- Your answers to the maturity assessment and the calculated score
- The meeting time you choose when booking
- IP address (server log)
We do not collect your telephone number through the website unless you write it yourself in a message to us.
When we work with your company
If you are a contact at a client or a prospective client, we also process:
- Name, job title, email address and phone number
- Email correspondence between you and us, including the content of the messages
- Meetings: time, subject, participant list and an AI-generated summary
- The spoken record of the meeting (transcript), when the meeting is recorded in Microsoft Teams
- Agreements, proposals, time spent and invoicing data
We do not record meetings covertly. A transcript exists only when a participant has started a recording in Teams, and Teams informs everyone in the meeting that recording is under way. If you would prefer we did not keep the summary or transcript from a meeting, just tell us.
Purpose and legal basis
We process your personal data for the following purposes:
- Contact and delivery of our services: performance of a contract or steps taken prior to entering into a contract (Article 6(1)(b)).
- Maturity assessment and booking: your consent (Article 6(1)(a)).
- Newsletter: your consent (Article 6(1)(a)).
- AI-generated summary of your company based on your enquiry: our legitimate interest in preparing a relevant conversation (Article 6(1)(f)). Read more in our AI Policy.
- Documenting meetings and correspondence in a customer relationship: performance of the agreement (Article 6(1)(b)) and our legitimate interest in being able to document what was agreed (Article 6(1)(f)).
- Operation, security and server logs: our legitimate interest in a secure and well-functioning website (Article 6(1)(f)).
- Bookkeeping in customer relationships: a legal obligation (Article 6(1)(c)).
Recipients and data processors
We only share personal data with the data processors needed to run the website and deliver our services:
- Microsoft: hosting in Azure (EU, West Europe) and Microsoft 365 for email, calendar, meetings and meeting transcription.
- Anthropic (Claude): AI summaries of enquiries and of meeting transcripts. This processing takes place in the USA on a valid transfer basis (the EU-US Data Privacy Framework together with the EU Standard Contractual Clauses). Anthropic's sub-processors are listed at trust.anthropic.com/subprocessors.
- Our own CRM and intake system, which runs on the same Azure platform.
Apart from the AI processing described above, which is covered by a valid transfer basis, your data stays within the EU. We do not sell your data and do not disclose it for advertising or to unrelated third parties.
Retention
| Data | Retention | Basis |
|---|---|---|
| Accounting and invoicing data in customer relationships | 5 years after the end of the financial year | Section 12 of the Danish Bookkeeping Act (statutory requirement) |
| Leads, bookings and maturity-assessment answers without a subsequent customer relationship | Deleted or anonymised after 24 months of inactivity | Legitimate interest (housekeeping) |
| Contact enquiries (email) | 24 months after the matter is closed | Legitimate interest |
| Transcripts of the spoken record of recorded meetings | Deleted 24 months after the meeting. The summary, subject, date and participant list are kept as the business record | Legitimate interest |
| Newsletter subscription | Until you unsubscribe | Consent |
Your rights
Under the General Data Protection Regulation you have the right to obtain access to the data we hold about you, to have it rectified or erased, to have the processing restricted, to object to the processing, and to receive your data in a structured, commonly used and machine-readable format (data portability). Where processing is based on consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing carried out before the withdrawal.
To exercise your rights, please contact us at kontakt@solution8.ai.
Cookies and local storage
Our website does not use cookies for tracking or marketing and contains no third-party analytics. We use only functional storage in your browser (session storage) to make the booking form and a few page views work. It does not leave your device and is not used to profile you.
Changes, complaints and contact
We reserve the right to amend this privacy policy. The version in force at any given time is published on this page.
If you have questions about our processing of personal data, you are welcome to write to kontakt@solution8.ai. You also have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet), Carl Jacobsens Vej 35, 2500 Valby, if you are dissatisfied with our processing of your personal data.
This privacy policy has been prepared in accordance with the EU General Data Protection Regulation (GDPR).